GENERAL PRIVACY POLICY (FEBRUARY 23, 2026)

The Pharmacie Sonia Boutin Chabanel inc. team places the protection of your privacy at the heart of its priorities. As part of our professional activities, we collect certain personal information necessary to provide high-quality pharmaceutical care. We are formally committed to handling this data with the utmost rigor, in compliance with the laws and regulations in force in Quebec.

Collecting personal information

To provide you with high-quality pharmaceutical care in full compliance with current Quebec laws and regulations, the Pharmacie Sonia Boutin Chabanel inc. team must collect certain personal information.

This data is gathered through your interactions with our staff or via our secure platform. The table below provides details on the nature of the information collected, the team members authorized to access it, and the specific purposes for its use.

TYPE OF INFORMATION	WHAT WE COLLECT	WHO DOES THE COLLECTING	END USE OF COLLECTED INFORMATION	WHO USES THE INFORMATION	RECORDED BY	TRANSMITTED TO
Contact information	First name, Family name Home address Postal code Phone/Cell Email Employer’s name	Technical team in pharmacy Pharmacist Website/Website form	Patient/Customer file setup Sale/Transaction Orders Delivery services Returns on purchases Customer service Customer relationship management Surveys, Complaints	Technical team in pharmacy Pharmacist Customer service	Electronic pharmacy record Electronic order management record	Third-party contractors (e.g. courier/delivery company, SMS/email transmission)
Customer demographics	Birth date/age Sex Member of the family to add to the record	Technical team in pharmacy Pharmacist Website/Website form	Patient/customer file setup Customer service Orders Customer relationship management Complaints User ID	Technical team in pharmacy Pharmacist	Electronic pharmacy record Electronic order management record	No one
Identification information	Birth date Health insurance number/card Driver’s licence/number, if applicable Maiden name of user’s mother	Technical team in pharmacy Pharmacist Website/Website form	To confirm the identity of a person subscribing to the pharmacy’s services	Technical team in pharmacy Pharmacist	Electronic pharmacy record Electronic order management record	No one
Information linked to a request	Email Medication information for a price request Opinion about a price	Website/Website form	To send a medication price by email To correct request errors To adjust price grids	Technical team in pharmacy Pharmacist	Electronic order management record	No one
Medical information	Medical information (pathologies, allergies, intolerances, contraindications, pharmaceutical notes on record, etc.) Prescribed medications/Prescriptions Medications served Request for pharmaceutical follow-up Request for pharmaceutical advice	Technical team in pharmacy Pharmacist Website/Website form	To ensure pharmaceutical services Sale/Transaction Orders	Technical team in pharmacy Pharmacist	Electronic pharmacy record Electronic order management record	No one
Purchase information	Medications requested Medications served Purchasing history Delivery address Preferred products/services Information on the receipt of a transaction at the pharmacy	Technical team in pharmacy Pharmacist Website/Website form	Sale/Transaction Orders Customer service Customer relationship management	Technical team in pharmacy Pharmacist	Electronic pharmacy record Electronic order management record	No one
Financial information	Payment card number Payment card expiry date Private or public prescription drug insurance card/number	Technical team in pharmacy Pharmacist	Sale/Transaction Orders Transmitted to insurances	Technical team in pharmacy Pharmacist	Electronic order management record Credit card terminal provider	Credit card terminal provider
Opinions/Interests	Customer satisfaction information Opinion about products and services	Technical team in pharmacy Pharmacist Website	Customer service Customer relationship management Complaints	Technical team in pharmacy Pharmacist Marketing team	Electronic order management record	No one
Marketing	First name, Family name Email	Website form (with explicit consent requested)	Newsletters Marketing	Marketing team (internal or external)	Email software provider	Email software provider  External marketing team
Website browsing	IP address Operating system Pages visited and requests Hour and day of connection	Website	Improved service and personalized reception Conversion analysis Personalized consumer profile Order tracking Publicity, remarketing and retargeting Statistics	Marketing team (internal or external)	Google, Facebook, etc.	External marketing team

Sharing personal information

As part of our delivery service, we share your name and address with a trusted logistics partner to ensure the fulfillment of your order. Your prior consent is required to use this service.

The Pharmacie Sonia Boutin Chabanel inc. team also works with technology service providers essential to our operations. These partners are rigorously selected for their high standards of security and confidentiality. Whenever possible, we enter into formal agreements to ensure that our providers apply privacy protection standards equivalent to our own.

If you do not wish for your personal information to be shared with third parties, you may object at the time of collection or at any time thereafter, as detailed in the section below.

How did you obtain my consent

When you provide personal information to the Pharmacie Sonia Boutin Chabanel inc. team to complete a transaction, place an order, arrange for delivery, or process a return, we assume that you consent to the collection and use of that information for that specific purpose only.

If we request your personal information for secondary reasons, such as marketing communications, we will ask for your explicit consent or provide you with an opportunity to opt out.

Opting out means you can specify that we should not collect your data or share it with third parties for these secondary purposes. You maintain control over the use of your information at all times.

Right to Object and Withdraw Consent

Pharmacie Sonia Boutin Chabanel inc. is committed to offering you the right to object and withdraw your personal information, where applicable:

The right to object allows you to refuse the use of your personal information for certain specific purposes mentioned at the time of collection.

The right to withdraw allows you to request that your personal information no longer appears, for example, on a mailing list.

To exercise these rights, please contact us at:

Mailing Address: 555 Chabanel Street West, Suite 603, Montreal, Quebec, H2N 2H8

Email: legal@picarddesjardins.com

Right of Access and Rectification

Pharmacie Sonia Boutin Chabanel inc. recognizes your right to access and rectification. As such, you have the opportunity to consult your personal information, request its modification, or demand the deletion of information concerning you, in accordance with legal requirements.

To exercise these rights, please submit a written request to the Privacy Officer:

Mailing Address: 555 Chabanel Street West, Suite 603, Montreal, Quebec, H2N 2H8

Email: legal@picarddesjardins.com

Security and Data Protection

The personal information we collect is stored in a secure technological environment. Every member of the Pharmacie Sonia Boutin Chabanel inc. team and our partners are bound by a strict obligation of confidentiality.

To ensure the protection of your personal information, we (and our web service providers) employ industry-leading security measures, including:

• SSL Protocol (Secure Sockets Layer) for data encryption;

• Strict access management (authorized personnel only);

• Secure and regular data backups;

• Secure authentication via username and password;

• Firewalls and intrusion detection systems.

While we are committed to maintaining a high level of security, it is important to note that no transmission or storage mechanism offers absolute protection. A residual risk remains inherent to the use of digital technologies for communicating and storing personal information.

Legislation

Pharmacie Sonia Boutin Chabanel inc. is committed to strictly complying with Quebec legislative provisions, notably those set forth in the Act respecting the protection of personal information in the private sector (Bill 25), as well as any other regulations applicable to pharmaceutical practice.

FOR MORE information

The Pharmacie Sonia Boutin Chabanel inc. team will be happy to answer your questions regarding your personal information.

Whether you need clarification on our retention and destruction policies, wish to access the data we hold about you, or would like to file a complaint, please contact our Privacy Officer:

Sonia Boutin, President

Address: 555 Chabanel Street West, Suite 603, Montreal, Quebec, H2N 2H8

Phone: 1-888-903-7061

Email: legal@picarddesjardins.com

For additional assistance, you may also contact the relevant authorities:

Commission d’accès à l’information du Québec

Address: 575 Saint-Amable Street, Suite 1.10, Quebec City, Quebec, G1R 2G4

Phone: 1-888-528-7741

Email: Cai.Communications@cai.gouv.qc.ca

Website: http://www.cai.gouv.qc.ca/index-en.html

Office of the Privacy Commissioner of Canada

Address: 30 Victoria Street, Gatineau, Quebec, K1A 1H3

Toll-free: 1-800-282-1376 | Website: http://www.priv.gc.ca