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Frequently asked questions

What should I do in an emergency; when I need medication right away?

Same day and next day delivery are possible with no extra charge. At any time, you can go to the pharmacy of your choice to purchase your medication. Certain conditions apply.

My prescriptions are in another pharmacy. Can I still open an account at your pharmacy?

Yes. Our pharmacists will import your prescriptions by contacting the other pharmacy. After that step, your online file will be accessible.

Is the service really simple, reliable and efficient ... even with mail order?

The mail services we use are specially designed for express delivery of parcels. For example, Purolator is able to deliver parcels throughout Quebec within 24 hours.

How can I send you the prescriptions from my doctor?

Almost every prescription placed in the file of your pharmacy can easily be transferred by our pharmacists.
Otherwise, the most frequently used way is still sending a fax prescription from your doctor's office.
If you have in your possession a "paper" prescription, we provide you with prepaid envelopes in each of your orders, you can send it to us at any time and at no cost.

Do you use temperature precautions when sending medications by mail?

We use special packaging to preserve your medications from extreme temperatures.

Do you have any other concerns?

Talk immediately with one of our pharmacists at 1.888.903.7061.

Your satisfaction first and foremost!

Not 100% satisfied? We will transfer your prescriptions to your former pharmacy without delay or hassle.